Privacy Policy

1. Who We Are

Yasmeen Property Services Ltd ("YPS", "we", "us") is a building and refurbishment contractor. We are the controller of the personal information described in this policy, which means we decide how and why it is used.

Company number 12525446. Address and registered office: Unit 16, Office 2, Oliver Business Park, Oliver Road, London NW10 7JB.

ICO registration number: ZB588924.

Yasmeen Joinery and Yasmeen Residential trade under Yasmeen Property Services Ltd. This policy covers every enquiry made on this website, including joinery and estate agency enquiries. The Yasmeen Joinery and Yasmeen Residential websites have their own privacy policies.

If you have any questions about this policy or your information, contact us at [email protected] or on 020 3983 6018.

2. What Information We Collect

When you enquire. Your name, phone number, email address, property address or postcode, project details, budget, timing, and any photos, plans or files you send us, by form, phone, email or WhatsApp.

When you become a client. Contact and billing details, the property address and access arrangements, information about the property and the works, approvals and building management correspondence, payment records, and photos and videos of the property taken during the project.

When you use our website. Technical information such as your browser, device, pages visited and how you arrived on the site, collected by our website analytics, which does not use cookies. See section 9.

Suppliers and subcontractors. Business contact details and information needed to manage our working relationship, such as insurance, accreditation and payment details.

We do not ask for sensitive information, such as health details. Please do not include it in your messages unless it is relevant to the works, for example access needs, and you are happy for us to use it.

3. How We Use Your Information & Why

Data protection law requires us to have a lawful basis for each use of your information. We rely on the following.

To reply to your enquiry, visit the property and prepare a quotation. Steps taken at your request before entering a contract.

To carry out and manage your project. Performance of our contract with you.

To apply for approvals and liaise with third parties on your behalf. Performance of our contract, for example applications for planning, listed building consent, a Licence to Alter or building control.

To keep financial records and meet legal obligations. Legal obligation, for example tax, VAT and health and safety records.

To improve our website and services, and keep our systems secure. Our legitimate interests, which do not override your rights.

To show photos of completed work in our case studies and marketing. Your consent. We only show the finished property and never publish your full name, the full address or anything else that identifies you.

To publish testimonials. Your consent. We only publish a testimonial, and only with your first name and initial, once you have approved the wording.

To send you marketing emails. Your consent, which you can withdraw at any time using the unsubscribe link or by contacting us.

4. Who We Share It With

We never sell your information. We only share it where needed for the purposes above, with:

• Subcontractors, specialists and suppliers working on your project, limited to what they need, such as the property address and access details.
• Councils, building control, freeholders, building management and utility companies, when applying for approvals or new supplies on your behalf.
• Our professional advisers, insurers and accountants.
• Service providers who run our website, email, phone and messaging systems, under contracts that require them to protect your information.
• • Regulators, the police or others where the law requires it.

Our service providers fall into these categories: website hosting, email, website analytics, messaging, accounting, and IT and cloud storage.

5. International Transfers

Some of our service providers, such as WhatsApp, may process information outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement.

If you live abroad, we will send information to you in your country as part of managing your project.

6. How Long We Keep It

Enquiries that do not go ahead. Up to 2 years from our last contact, then deleted.

Client and project records. Up to 6 years after the project is completed, or 12 years where the contract is signed as a deed, so we can deal with any claims and meet our legal obligations.

Financial records. At least 6 years, as required by tax law.

Website analytics. Our analytics does not store personal information.

7. Your Rights

Under UK data protection law you have the right to:

• Ask for a copy of the information we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your information, where we no longer have a reason to keep it.
• Ask us to restrict how we use your information.
• Object to us using your information based on our legitimate interests, including for marketing.
• Ask for your information in a portable format.
• Withdraw your consent at any time, where we rely on consent.

To use any of these rights, email [email protected]. We will respond within one month and there is normally no charge.

8. How We Protect It

We use secure systems, access controls and trusted providers to protect your information, and only people who need it for your project can see it. No system is completely secure, so if you send us files by email or WhatsApp, please only send what we need.

9. Cookies

Our website does not use advertising or tracking cookies. We measure visits with Plausible Analytics, which does not use cookies and does not collect personal information, so there is no cookie banner.

10. Links to Other Websites

Our website links to other sites, including yasmeenjoinery.com and yasmeenresidential.com. Those sites have their own privacy policies, which apply when you visit them.

11. Complaints

If you are unhappy with how we have handled your information, please contact us first at [email protected] so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.